The desire to have one's own way, contrary to the judgment of co-workers, is to find no place in our institutions. “All ye are brethren.” A spirit of love and tenderness is to be shown. In our sanitariums, and in any institution, kind words, pleasant looks, a condescending demeanor, are of great value. There is a charm in the intercourse of men who are truly courteous. In business transactions what power for good a little condescension has! How restoring and uplifting the influence of such dealing upon men who are poor and depressed, borne down to the earth by sickness and poverty! Shall we withhold from them the balm that such dealing brings? ... MM 172.2
Those in responsible positions will have to deal with those whose lot is far from easy. Toil and deprivation, with no hope for better things in the future, make their burden very heavy. And when pain and sickness are added, the load is almost greater than they have strength to bear. Let not God's stewards put sharpness into their dealing with such ones. This would be cruelty itself. Let them clothe themselves with courtesy as with a garment. Let them be kind and conciliatory in their dealing with the lowliest and poorest. God will see and reward such dealing.—Letter 30, 1887. MM 172.3